Privacy Policy

Data Handling Policy

We are committed to protecting the privacy and security of the personal information received from those who contact us.

This privacy note sets out the types of personal information collected and how that collection, and subsequent processing occurs.

Information we collect

We may collect and process the following personal data from you:

• Identity and Contact Data, including your name, address, email address and telephone number;

• Technical Data, including information collected during your visits to JPN website(s), the Internet Protocol (IP) address, login data, browser type and version, device type, time zone setting, browser plug-in types and versions, operating system and platform;

and if you consult us as a client:

• Sensitive personal data: consultations may require the collection and use of sensitive personal information relating to you (that is, information about your racial or ethnic origin, your date of birth, marital status, physical or mental health, sexual life, or other details of your background, life and circumstances;

• Physical Access Data, relating to details of your visits to our office.

Collection of your personal data

The circumstances in which we may collect personal data about you include:

• when you seek advice;

• when you or your organization offer to provide, or provide, services to us;

• when you correspond with us by phone, email or other electronic means, or in writing, or when you provide other information directly to us, including in conversation;

• when you or your organization browse, complete a form or make an inquiry or otherwise interact on the our website(s) or online platforms.

Use of your information

We may use your personal data only for the following purposes:

1. to register you as a client;

2. to provide and administer our services as requested by you, including passing appropriate contact data to third party suppliers for example for the purposes of ordering tests or supplements;

3. to administer and manage our relationship with you, including processing payments, accounting, auditing, billing and collection and taking other steps linked to the performance of your relationship;

4. maintaining records;

5. for insurance purposes;

6. to communicate with you to keep you up-to-date on the latest developments, announcements, and other information about our services; to send you details of client surveys, marketing campaigns, market analysis, or other promotional activities; and

7. to collect information about your preferences to personalize and improve the quality of our communications with you.

Disclosure of your personal data

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

We may in some circumstances transfer such of your personal data that is strictly relevant to third parties for the purposes of ordering tests and supplements, communicating with health professionals, and in some other limited cases but your specific consent will be sought by way of a consent form that you will be asked to complete.

Security of your personal data

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

Cookies

A cookie is a piece of data stored on a user's hard drive containing information about the user. You can enable or disable cookies by modifying the settings in your browser. You can find out how to do this, and find more information on cookies, at: www.allaboutcookies.org.